My Experience with Schmitt's Audi Volkswagen by Steve
Early Aug. last year I spoke with Tom in service and said I needed an appointment for my 2002 Jetta TDI because it would start but would not go over 15 MPH. He said the earliest he could get me in was Monday, August 15. I said OK. We agreed that I would have it towed there Sunday afternoon and they would look at it Monday morning and let me know.
After a week I called because I didn't hear from anyone. I spoke with Tom again and he didn't know anything about the Jetta or if there even was one on the lot. WHAT!?! He said "don't get mad, wait just a minute", and checked with Harry. Harry saw it. Tom said I will be dealing with Harry now. I explained the situation with Harry and he did get back to me later on in the week and said that it would need a new timing belt and water pump at a cost of $1629.96. It wouldn't be the turbo charger would it? He said no these TDI's are prone to jump timing. So reluctantly I agreed to the replacement. I checked with Orchard Park VW later and they told me, in writing, that they do timing belt, water pump replacement, rollers with labor at $850+tax, total for the job.
Days later Harry called me and said the work was done but the car was doing the same thing. I wanted to speak to the manager. Now Brian the service manager says that the car would need a fuel pump and that they would not charge me for the timing belt & water pump replacement. Unfortunately, he said, the cost is still the same for the pump replacement. I said OK.
I happened to drive by the dealership one day and saw my Jetta in the parking lot with the driver side mirror dangling by its wire. I called Brian. He said that it was accidently broken and would be fixed at no cost to me.
Days later I got another call from Brian. He said the fuel pump was installed but the car was doing the same thing. He thought they gave him a bad part and reordered another one. I said are you sure its not the turbo? He assured me it wasn't. It was a bad fuel pump.
More days passed. I got another call from Brian. He said the second fuel pump was in. He test drove the car but it was not up to par. He said it probably needs a turbo charger. I happen to have one and delivered it to him. He agreed to install it for $343 labor but could not guarantee it. I understood and just wanted the core back. He agreed. I knew it needed the turbo from day one but thought the schooled mechanics knew better than I. I delivered the turbo on September 16.
Brian called me September 23, (40 days now), apologizing that his mechanic was on vacation and won't be able to install the turbo until Sept. 27, when he comes back. All the work they did on my car was for naught. I think it only needed the turbo all along. I have the Bentley service manual for my car. It explains this. I thought the dealerships mechanics would know better. Thats why I trusted Schmitt's Audi Volkswagen.
Sept. 27, Brian called me and said everything is done but because he was in meetings all day, he could not test drive the car. Tomorrow is the test drive.
Sept. 28, (45 days now) Brian called me and said he test drove the car. Everything is OK except now a dash light came on. He's going to check it tomorrow and call me again.
Sept. 30, (47 days now) Brian called me and said the car is fixed. They replaced the thermostat again. No more codes. Total shop time - 47 days. Total cost - $2097.18.
The car is now at home. It ran fine for three days with no problems. Fourth day the car would not start at all. It just turns over. I called Brian and he said to tow it in, that he might be able to squeeze me in next week. I'm thinking, no way.
Monetary Loss: $2097.